## Madyis Hub in one sentence

Madyis Hub brings **all your customer chat channels** together in **one inbox**, shared by your team. On top of that, it adds **AI agents** that reply to your customers automatically, under your control.

## Which channels are brought together?

Instead of opening a different app for each channel, you manage everything in one place:

- WhatsApp
- Instagram
- Messenger (Facebook)
- Email
- Your website (live chat)
- Telegram
- SMS
- Line

Every message lands in the same inbox. You reply from Madyis Hub, and the customer receives your answer on their original channel.

## AI agents

An **AI agent** is an assistant you set up that can answer your customers for you. You give it a **knowledge base** (your information: opening hours, products, FAQ, terms…) and it uses that to reply.

You stay in control: you can **pause the AI** on a conversation and take over yourself at any time. You can also ask the AI to prepare a draft that you approve before it is sent.

## What it does for you

- **No more juggling** ten apps: one screen for all your messages.
- **Reply faster**: your team sees everything, nothing slips through.
- **Available 24/7**: thanks to the AI, your customers get an answer even at night or on weekends.

> 💡 **To get started** — Read the article "Get started in 5 minutes": it walks you through connecting your first channel and creating your first AI agent.