## What it's for

A **channel** is simply a way for your customers to message you. Each channel becomes an **inbox** in Madyis Hub. Whether customers reach you by email, WhatsApp, your website chat or Messenger, every message lands in the same place. No more juggling ten apps.

## You can have several inboxes

Nothing limits you to a single channel. You can create one inbox for your website, another for WhatsApp, another for email, and so on. Each inbox is independent.

### What you set up for each channel

- A dedicated **AI agent** that can reply automatically on your behalf.
- **Human agents** (your team members) assigned to that inbox.
- **Business hours** specific to that channel.

## How to add an inbox

1. Go to **Settings → Inboxes**.
2. Click **Add inbox**.
3. Choose the channel type (Website, Email, WhatsApp, Telegram, etc.).
4. Fill in the details required for the channel you picked.
5. Add the agents (human and/or AI) who will handle this inbox.
6. Finish: your channel is ready to receive messages.

> Tip: each channel type has its own help article in this category. Refer to it for the detailed steps.