## What it's for

Do customers already email you? Connect your email inbox to Madyis Hub: every incoming email becomes a conversation, and your replies go out from your usual address. Your whole team works in one place, without forwarding messages around.

## Connection methods

When you create the inbox, you pick one of these options:

- **Microsoft 365 / Outlook** — a simplified connection by signing in with your Microsoft account.
- **Google / Gmail** — a simplified connection by signing in with your Google account.
- **Other provider (IMAP / SMTP)** — for any other mailbox: you enter the technical settings from your host.

## Steps

1. Go to **Settings → Inboxes → Add inbox**.
2. Choose **Email**.
3. Select your provider: **Microsoft**, **Google** or **Other provider**.
4. For Microsoft or Google: click to connect and authorize access to your mailbox.
5. For another provider: enter the **IMAP** (incoming) and **SMTP** (outgoing) settings — server, port, username and password, provided by your email host.
6. Confirm, then add the agents who will handle this inbox.

> Tip: if you don't know your IMAP/SMTP settings, they're in your email host's help section (often under "Set up an email client").