## What it's for

SMS remains a direct channel that almost everyone reads. By connecting an SMS provider to Madyis Hub, you receive your customers' texts in your inbox and reply just like any other message.

## Two possible providers

When you create the inbox, you choose your provider: **Twilio** or **Bandwidth**. You need an account with one of them.

## Option 1 — Twilio

1. Go to **Settings → Inboxes → Add inbox → SMS**.
2. Choose the **Twilio** provider.
3. Give the inbox a **name**.
4. Enter your Twilio **phone number** (international format, e.g. +1…).
5. Enter your **Account SID** and your **Auth Token**, found in your Twilio dashboard.
6. Confirm.

## Option 2 — Bandwidth

1. In the same step, choose the **Bandwidth** provider.
2. Enter the inbox **name**, your **number**, and the Bandwidth credentials: **Account ID**, **Application ID**, **API Key** and **API Secret**.
3. Confirm, then add the agents.

> Tip: your Twilio or Bandwidth credentials are in your provider's dashboard. Keep them confidential.