## What it's for

Telegram lets your customers message you through a **bot** (a chat robot in your name). Once connected to Madyis Hub, every message sent to your bot lands in your inbox. The connection is instant.

## Steps

1. On Telegram, open a chat with **@BotFather** (the official bot for creating bots).
2. Send the **/newbot** command and follow the instructions: give your bot a name, then a username.
3. @BotFather returns a **token** (a long string of characters). Copy it.
4. In Madyis Hub: **Settings → Inboxes → Add inbox → Telegram**.
5. Paste the bot **token** into the field.
6. Confirm: the inbox is created instantly. Then add the agents who will handle it.

> Tip: keep your token secret. Anyone who has it can control your bot.