> 📍 **Where to find it:** Inboxes → Add a channel → WhatsApp → Twilio

If you already use Twilio for WhatsApp, you can link your Twilio WhatsApp number to Madyis Hub with your Twilio credentials.

## How it works

You enter your Twilio Account SID and Auth Token (or an API key), along with the WhatsApp number. Madyis Hub creates the inbox and provides a callback URL. You need to paste this URL into Twilio (Messaging → Senders → WhatsApp senders → your number → Messaging Endpoint Configuration) so that incoming messages flow into Madyis Hub.

## Step by step

1. Inboxes → "Add an inbox" → "WhatsApp" card → "Twilio".
2. Get your Account SID and Auth Token from the Twilio console.
3. Enter the name, your number (format +44…) and your credentials, then "Create".
4. Copy the callback URL shown after creation.
5. In Twilio → Messaging → Senders → WhatsApp senders → your number → "Messaging Endpoint Configuration", paste the URL into "Webhook URL for incoming messages" (HTTP Post) and save.
6. Send a test message from a phone: it should appear in your inbox.

## Good to know

- The webhook step (callback URL) is mandatory: without it, incoming messages never arrive.
- You can use a Messaging Service SID instead of a number if your Twilio setup requires it.