> 📍 **Where to find it:** Reach your customers → Campaigns → Forms → Create a form

A form is a window (popup) that appears on your website to collect information from visitors (name, email, phone, choices, etc.), separately from the chat window. Ideal for capturing leads or gathering feedback.

## How it works

The form reuses the chat widget already installed on your website: no extra code or script to add. You build the form with a visual editor and a live preview, then it appears automatically to visitors based on the targeted page and a delay. Each response is saved and, if an email or phone is collected, a contact is created or found automatically. This is a Pro plan feature.

## Step by step

1. Open "Reach your customers → Campaigns" then the "Forms" tab.
2. Click "Create a form".
3. Choose the "Form" type (collecting responses).
4. Enter the Title, its size, an intro message, and choose the "Website" inbox.
5. Under "Questions", add your fields: text, text area, email, phone, dropdown, radio buttons or checkboxes; mark the required fields.
6. To link a field to the contact, use "Save as" (email, name or phone).
7. Set the position (center, corner, banner), the targeted page URL (optional = all pages) and the display delay in seconds.
8. Customize the submit button and the thank-you message, leave "Enabled" checked, then save.

## Good to know

- No code to install: the form goes through the widget already present on your website.
- An empty URL targets all pages; a URL entered on a "Website" inbox must start with http(s)://.
- If a change doesn't show, it's usually your website's cache (service worker/PWA), not a bug.
- Disabling the form or downgrading from the Pro plan immediately stops collection.
- Use the live preview on the right to check the appearance before saving.