> ⏳ **Coming soon.** This feature is coming soon to Madyis Hub — here's how it will work.
> 📍 **Where to find it:** Inboxes → (your Voice inbox) → Call settings tab

Madyis Hub can record calls and attach the audio recording to the conversation. This option is currently disabled by default to keep costs under control.

## How it works

The recording engine exists: Twilio records the conference, then Madyis Hub downloads the audio file and attaches it to the right call via a background job. Recording is currently turned off by default because Twilio bills recording and storage by the minute. Turning it back on is a simple change on the configuration side.

## Step by step

1. Check your plan: recording is highlighted on the most complete offer.
2. Contact Madyis Hub support to request that recording be enabled on your account.
3. Prepare your compliance: inform your callers and plan a retention period.
4. Once enabled, the recording will appear automatically in the call's conversation.

## Good to know

- Recording incurs extra Twilio costs (recording + storage per minute).
- Compliance: recording a call generally means informing the other party and respecting a retention period (GDPR).
- As long as it is not enabled for your account, no call is recorded.