Click a contact to open its profile, organized in tabs.

## The tabs

- **Attributes**: their information (name, email, phone, company…) and your **custom attributes**.
- **History**: all their past conversations.
- **Notes**: internal notes about this contact (visible to your team).
- **Merge**: combine two duplicate contacts.

## Merge duplicates

In the **Merge** tab, choose the contact to merge with this one. ⚠️ **Merging is permanent.**

## Other actions

- **Send a message**: starts a new conversation with this contact.
- **Block / unblock** a contact.

> **Good to know:** the contact profile gives the full context of a customer before you reply — a real mini-CRM.