The pre-chat form asks the visitor for a few details **before** starting the conversation (for example their email), so you can follow up and qualify the request.

## Enable and configure it

1. Go to **Settings → Inboxes → (Website inbox) → Pre-chat form**.
2. Enable the form.
3. Write the **intro message** shown above the form.
4. For each field: enable it, make it **required** or not, and customize the label and help text. You can reorder the fields.

Default fields: **Email, Full name, Phone**. You can also add your **custom attributes**.

> **Good to know:** ask for the minimum (often just the email) so you don't discourage the visitor. The shorter the form, the more it gets filled in.