## What it's for

The **Contacts** section is your **customer directory**. It lets you **find a customer** in an instant, keep all their **history** in one place, and **segment** your contacts to reach them more effectively.

## A contact created automatically

You don't have to type anything by hand: **every person who writes to you automatically becomes a contact**. As soon as a customer reaches out by email, chat or another channel, their profile is created for you.

## View and complete a contact profile

1. In the **sidebar**, click **Contacts**.
2. Click the contact you want to open their profile.
3. Complete or edit their information: **name**, **email**, **phone** and other useful details.

### Custom attributes

You can **add your own fields** to store the information that matters to your business (for example a customer number, a subscription type or a city). These fields are called **custom attributes** and then appear on each profile.

### Internal notes

Add **internal notes** to a contact to remember an important detail (for example "loyal customer" or "prefers to be called in the afternoon"). These notes are **visible only to your team**, never to the customer.

## Segments: filtered lists of contacts

**Segments** are **filtered lists** of contacts that match criteria you choose (for example all contacts from the same city, or everyone with a certain attribute). Once saved, a segment updates on its own and lets you quickly find a specific group of customers.

## Import and export via CSV file

You can transfer your contacts using a **CSV file** (a table format readable by all spreadsheet apps).

1. Open the **Contacts** section.
2. To add an existing list of customers, use the **Import** option and select your CSV file.
3. To retrieve your contacts, use the **Export** option: you'll receive a CSV file containing your contacts.

> 💡 **Tip** — Before importing, make sure your CSV file has one column per piece of information (name, email, phone…). This avoids duplicates and keeps your directory clean.