Working with a team? Invite your colleagues so they can handle conversations alongside you. Each person gets their own account.

## Invite a teammate

1. Go to **Settings → Agents**.
2. Click **Add agent**.
3. Enter their **name** and **email address**.
4. Choose their **role**: Administrator or Agent (see below).
5. Confirm. The person receives an invitation email with a link to set their password.

> The invitation arrives by email. If your colleague does not see it, ask them to check their spam folder.

## The two roles

Madyis Hub offers two access levels. Choose based on what the person needs to do.

- **Administrator** — full access. They can manage inboxes, invite or remove agents, change settings, and view reports and billing. Reserve this for trusted people who run the account.
- **Agent** — handles day-to-day conversations. They reply to customers, assign, label, and resolve conversations, but cannot touch sensitive account settings.

## Edit or remove an agent

1. Go back to **Settings → Agents**.
2. Find the person in the list.
3. Use the actions next to their name to **change their role** or **remove** them from the account.

> Remember to remove access right away when someone leaves your company.