The action log shows, conversation by conversation, what your AI agent did — and why. It's the tool to understand a reply… or the lack of one.

## Where to find it

Open your AI agent → **Log** tab.

## What it contains

For each generated reply: the model used, the response time, and the knowledge documents used. The log also records **sent replies**, **skipped replies** (monthly quota reached, outside the agent's hours…) and any **failures**.

## Debugging "why didn't the AI reply"

- **Quota reached?** → the AI skips replying until next month.
- **Agent's schedule?** → check its **Availability** (24/7, after-hours, or business hours).
- **A human already replied?** → the AI steps back so it doesn't talk over you.
- **Agent not connected to the inbox?** → check the agent's **Channels** tab.

> **Good to know:** the log also shows whether the AI sent the whole knowledge base (small base) or only the relevant passages (large base) — useful to understand its answers.