Beyond replying, you have many actions to manage a conversation (action bar and the "…" menu).

## Status and follow-up

- **Resolve / Reopen** a conversation.
- **Snooze**: the conversation reopens at the chosen time (next reply, tomorrow, next week, a specific date).
- **Mark as pending**.
- **Priority**: Urgent, High, Medium, Low.

## Collaboration

- **Assign** to an agent or a team.
- **Private notes**: visible only to your team; type **@** to mention a teammate.
- **Participants**: add "watchers" who follow the conversation.
- **Labels** to categorize.

## The AI

- **Pause / resume the AI** on this conversation (the "…" menu) — handy to take over manually.

> **Good to know:** useful shortcuts — `Alt+E` to resolve, and type `/` in the reply box to insert a canned response.