**What it is for:** CSAT (Customer Satisfaction) is a short survey sent automatically to your customer once their conversation is resolved. They rate their experience, which lets you measure the quality of your support and spot what to improve.

## Turn on the CSAT survey

The survey is enabled per inbox.

1. Go to **Settings → Inboxes**.
2. Click the inbox concerned.
3. Open the **CSAT** tab.
4. Turn on **Enable CSAT**.
5. Save.

From now on, when a conversation in this inbox is set to **Resolved**, the customer automatically receives the survey and can leave their rating.

> Good to know: the CSAT survey is sent **only once per conversation**. The customer is not asked again for the same request.

## View the results

1. Go to the **Reports** section.
2. Open the **CSAT** report.
3. There you can see the ratings received, the response rate, and any comments your customers left.

Track these figures over time: a falling trend warns you early, a rising trend confirms your efforts are paying off.