## What it's for

You may want to keep an eye on what the AI says before it answers your customers. That is exactly the role of **supervised mode**: the AI prepares the answer, but you decide whether to send it. The mode is set in the agent's **Settings** tab.

## The two modes

### Supervised mode

The AI does **not** answer the customer directly. It creates a **draft** that you find on the **AI Validation** page. You can **approve** it as is, **edit** it before sending, or **reject** it. Ideal to start with confidence or for sensitive topics.

### Autonomous mode

The AI **sends its answer directly** to the customer, with no approval step. Ideal once you trust your agent and want to reply instantly, 24/7.

## Choosing the mode

1. Open your agent in **AI Agents**.
2. Go to the **Settings** tab.
3. Choose **supervised** or **autonomous**.
4. Save.

## Approving drafts

1. In the sidebar, open **AI Validation**.
2. You see the queue of pending answers.
3. For each draft: **edit** the text if needed, then **approve** to send it to the customer, or **reject** to discard it.

> 💡 **Tip** — Many merchants start in supervised mode to check the quality of answers, then switch to autonomous mode once reassured. You can change the mode at any time.