Beyond the color, you can finely adapt the chat widget's look to your brand. Go to **Settings → Inboxes → (your Website inbox) → Settings** (a live preview shows on the right).

## The chat bubble

- **Color**: the widget's main color.
- **Bubble shape**: circle, rounded or square.
- **Bubble size**: small, medium or large.
- **Bubble icon**: chat, question mark, smiley, headset, envelope or heart.
- **Position**: left or right of the screen.
- **Launcher text**: a small label next to the bubble (e.g. "Have a question?").

## The header and greeting

- **Welcome title** and **tagline**.
- **Greeting message** (toggleable): the first automatic message.
- **Reply time** shown to visitors ("in a few minutes / hours / a day").
- **Sender name**: your friendly name or the company name.

> **Good to know:** if a change "doesn't show" on your site, it's often the site's cache (service worker / PWA) serving the old version — not a bug. Force a reload.