> 📍 **Where to find it:** Reports → Teams

The Teams report measures the performance of each team you've set up: conversation volume, response and resolution times, and the number of cases resolved per team.

## How it works

If you group your agents into teams (for example "Support", "Sales"), Madyis Hub calculates the metrics per team over the period you choose. An overview table lists all teams; clicking a team opens its detailed page with charts.

## Step by step

1. Make sure you've created teams in Settings → Teams.
2. Open "Reports" then the "Teams" tab.
3. Choose the date range at the top.
4. Read the table to compare teams, then click a team to see its details.
5. Click "Download team reports" to export.

## Good to know

- This tab is only useful if the Teams feature is enabled and teams exist; otherwise the table stays empty.
- Ideal for comparing a Sales unit and a Support unit that don't have the same speed targets.