> 📍 **Where to find it:** Reports → Labels

The Labels report measures activity per label (for example "Refund", "Bug", "Pre-sales"): how many conversations carry each label and their response and resolution times.

## How it works

Madyis Hub groups conversations according to the labels you (or your automations) have applied to them, then calculates the same metrics as the other reports. An overview table lists all labels; clicking a label opens its detailed page with charts.

## Step by step

1. Open "Reports" then the "Labels" tab.
2. Select the date range at the top.
3. Browse the table to see the volume and times per label.
4. Click a label to open its detailed report.
5. Click "Download label reports" to export the data.

## Good to know

- This report is only valuable if you label your conversations regularly: first create your labels in Settings → Labels.
- Use it to spot the topics that come up most often and create, for example, a help article or a canned response.
- Labels can be applied automatically via automation rules to make this report more reliable.