Reports show you your support activity and your team's performance. Go to the **Reports** menu (admins).

## The main reports

- **Overview (live)**: the account state in real time — open / unattended / unassigned conversations, agents online.
- **Conversations**: volume, incoming/outgoing messages, first response time, reply time, resolution time, number of resolutions, bot resolutions.
- **Agents**, **Inboxes**, **Teams**, **Labels**: the same metrics, but per agent, per inbox, per team or per label.
- **CSAT**: customer satisfaction (see the dedicated article).
- **Bot**: the volume handled by your AI agents.
- **Heatmaps**: conversation volume by hour and by day.

## Date range and export

Each report offers a **date-range selector** (last 7/30 days, 3/6 months, year, or custom), a grouping (day/week/month) and a downloadable **CSV export**.

> **Good to know:** the "Overview" is ideal day-to-day to see what's happening live; the "Conversations" and "Agents" reports are for steering over time.