Each inbox has its own settings, accessible via **Settings → Inboxes → (your inbox)**, organized in tabs.

## The key settings

- **Collaborators**: which agents handle this inbox. Enable **auto-assignment** (round-robin) to distribute conversations, with a per-agent limit if needed.
- **Business hours**: timezone, daily slots, and an away message.
- **CSAT (satisfaction)**: enable the survey sent on resolution (rating by **emoji or stars**), with per-label rules.
- **Bot configuration**: **connect an AI agent** to the inbox so it replies automatically.
- **Settings**: greeting message, sender name, conversation continuity, and **linked help center**.

> **Good to know:** for your AI agent to reply on an inbox, connect it in **Bot configuration** (or from the AI Agents section → Channels tab).