Beyond the **Administrator** and **Agent** roles, you can create **custom roles** with precise permissions. Go to **Settings → Custom Roles**.

## Create a role

1. Name + description.
2. Tick the granted permissions:
   - Manage conversations,
   - Manage conversations you participate in,
   - Manage unassigned conversations,
   - Manage contacts,
   - Manage reports,
   - Manage the knowledge base.
3. Save. The role becomes assignable when inviting an agent.

> **Good to know:** custom roles are available on higher plans. Useful, for example, to give a manager access to reports without making them a full administrator.