## What it does

The Slack integration keeps your team in sync. You get a **notification in Slack** for every new conversation, and you can **reply straight from Slack**: your reply is sent to the customer as if you had written it in Madyis Hub.

Handy if your team already lives in Slack every day.

## Connect Slack

1. Sign in to your Madyis Hub dashboard.
2. Open **Settings → Integrations**.
3. Click **Slack**.
4. Click **Connect** (you are redirected to Slack).
5. Choose your Slack workspace and authorize access.
6. Select the **Slack channel** where conversations should arrive.

## How it works day to day

- Each new conversation appears in the chosen Slack channel.
- Reply in the message thread: your reply goes to the customer.
- The history stays visible in Madyis Hub as usual.

## Good to know

Slack acts as a relay: the customer never sees Slack, they simply receive your reply on their usual channel (email, widget, etc.).