## What it's for

Rather than a single agent that has to know everything, you can build a real **team of AI agents**. A "lead" agent (the supervisor) receives each request, hands it to the right specialist (support, billing, appointment booking, etc.), then reviews the answer before it goes out to the customer. Your customers feel like they are talking to an expert team, not a generalist robot.

## How it works

- The **supervisor** reads the customer's request and picks the best-suited specialist, based on each agent's **description**.
- The **specialist** drafts an answer from its knowledge base.
- The supervisor **reviews and refines** the answer before sending.

## Setting up your team

1. Create several agents (see "Create your first AI agent"), one per specialty. Give each a precise **description** of its field: this is what lets the supervisor route requests correctly.
2. For each agent, open the **Settings** tab and set its **role**: **specialist** or **supervisor**.
3. Designate **one** agent as the **supervisor**; the others stay **specialists**.
4. Link **the supervisor and all specialists to the same inbox**: in each agent, the **Channels** tab, tick the same inbox.

## Write good descriptions

Routing relies entirely on each specialist's description. Be clear: "Handles refunds, returns and delivery issues" is far more effective than "Support".

> 💡 **Tip** — Start simple: a supervisor plus two or three specialists is often enough. You can add more later. Test the whole team in the **Playground** before going live.