When you filter your conversations (or contacts), you can **save the filter** to find it again in one click.

## Create a view

1. In the conversation list, build a **filter** (one or more conditions: status, inbox, label, priority, language…).
2. Click **Save view**, give it a name.

Depending on the context, you create:
- a **Folder** (for conversations) — it appears in the sidebar,
- a **Segment** (for contacts).

> **Good to know:** reuse your views anytime from the sidebar; delete them when no longer needed. A useful example: an "Unassigned + urgent" folder so nothing slips through.