In addition to the 1-click connection (*Embedded Signup*), you can connect WhatsApp **manually** — useful if you already manage your number on the Meta side.

## Manual connection (WhatsApp Cloud)

1. Go to **Settings → Inboxes → WhatsApp** → choose **WhatsApp Cloud** → manual setup link.
2. Fill in:
   - **Inbox name**
   - **Phone number** (international format, e.g. +33…)
   - **Phone number ID** (numeric identifier, provided by Meta)
   - **WhatsApp Business Account ID** (numeric identifier)
   - **API access token**
3. Create the inbox.
4. On the final screen, **copy the webhook URL and verify token** into your Meta app, and subscribe to the "messages" event.

A **multilingual step-by-step guide** is built in above the form (with a direct link to Meta for Developers).

## What about Twilio?

If your WhatsApp goes through Twilio, choose the **Twilio** provider and fill in your Twilio credentials.

> **Good to know:** your own WhatsApp number works for real customers right now. Monitor its quality in the inbox's **Account Health** tab.