Let the rules work for you and run your support with clear numbers: volume, response times, satisfaction.
Automatically assign, label, reply or notify based on conditions. Put the repetitive work on autopilot and focus on real conversations.
Create canned responses for frequent questions and macros to chain several actions in one click. Guaranteed consistency, time saved.
Conversation volume, first response time, resolution time, performance per agent: everything is measured so you decide on facts, not impressions.
Send satisfaction surveys (CSAT) at the end of conversations and track your score over time. The voice of the customer, continuously.
One-off or ongoing proactive messages to your visitors and contacts.
Connect Madyis Hub to your tools and trigger your own automations.
Third-party apps to extend the platform to your stack.
