WhatsApp AI & campaigns

WhatsApp: the AI replies, and you re-engage your leads in one click

Connect WhatsApp Business (official Cloud API) to Madyis Hub. An AI agent replies to your customers 24/7 in their language, and you launch follow-up campaigns using approved templates to your lead segments — with automatic tracking of who's been contacted. You stay in control at all times.

WhatsApp isn't just a support channel — it's your best sales channel. With Madyis Hub, the AI agent replies instantly to every message, day and night, from your knowledge base. But above all, you go on the offensive: target a lead segment, send an approved WhatsApp template to 250+ contacts a day, and let Madyis automatically label who's been contacted. Prospecting, reactivating dormant customers, quote follow-ups: WhatsApp becomes a conversation machine, with nothing slipping through.

The challenge

You answer messages… but no one follows up on your leads

Customers write at all hours, and replying to each WhatsApp message by hand eats up your time — in the evening, on weekends, during busy spells, requests go unanswered and sales slip away elsewhere.

Your leads and customers sit asleep in a spreadsheet. No one has time to follow up one by one on unanswered quotes, abandoned carts, or past customers — and that revenue stays on the table.

Even when you do follow up, you lose track: who's already been contacted? who replied? Without tracking, you message some people twice and forget others entirely.

How it works

From auto-replies to follow-up campaigns, in 4 steps

  • Connect WhatsApp Business — Link your WhatsApp Business account to Madyis Hub via Meta's official Cloud API. No code, with a step-by-step guide. WhatsApp joins your 8 other channels (Instagram, Messenger, email, web chat, SMS, Telegram…) in a single shared inbox.
  • The AI replies 24/7 in the customer's language — Feed the knowledge base (your documents, your site, Notion): the AI agent answers only from verified content (anti-hallucination), in each customer's language, and respects WhatsApp's 24-hour window. It can even call your APIs to check stock or offer a real appointment slot.
  • Launch your follow-up campaigns with templates — This is the flagship feature: pick a lead segment (by label, city, last activity…), select an approved WhatsApp template, and send up to 250+ messages a day. Perfect for prospecting, chasing a quote, or reactivating past customers — at scale, with no copy-paste.
  • Track everything with labels, take over whenever you want — Madyis automatically labels who's been contacted: no more duplicates or missed leads. Replies land in your unified inbox, where the AI takes over or a human agent jumps in with one click. You see at a glance who replied and who to chase next.
AI agents
Benefits

What you gain

Your leads get followed up on their own

Turn your contact list into revenue: targeted WhatsApp campaigns by segment, approved templates, and label-based tracking that always knows who's been contacted. Prospecting and reactivation run without burning you out.

Available 24/7, nothing missed

Your customers get a reply at any hour — at night, on weekends, while you're away — in their language (5 languages), and the AI can book an appointment or check an order through your tools. Routine requests are handled; you focus on what matters.

More sales, one single place

An instant reply stops customers from going elsewhere, and WhatsApp is centralized with your 8 other channels in one shared inbox. Saved replies, automations, CSAT, CRM contact records: your entire customer relationship in one place, hosted in France (GDPR).

Who it's for

Who is it for?

Madyis Hub is built for micro-businesses, SMEs, local shops, online retailers, and freelancers who make WhatsApp a key sales and contact channel. Online stores, restaurants, beauty salons, tradespeople, real estate agencies, professional practices, and service providers find both an assistant that replies 24/7 and a powerful prospecting tool: re-engaging a list of prospects, reactivating past customers, chasing quotes. Small teams and high-volume businesses alike rely on automatic label-based tracking to never lose a lead again. Hosted in France, GDPR-compliant, with a free plan to start — no credit card.

Frequently asked questions

WhatsApp: the AI replies, and you re-engage your leads in one click

What is a WhatsApp follow-up campaign and how does it work?

It's sending an approved WhatsApp template to a chosen lead segment (by label, city, last activity…). You can reach 250+ contacts a day, and Madyis Hub automatically labels who's been contacted to avoid duplicates and misses. Perfect for prospecting, chasing a quote, or reactivating past customers.

Do I need to code to connect WhatsApp and launch a campaign?

No. Connecting WhatsApp Business via the official Cloud API and setting everything up requires no code at all, with a step-by-step guide. You fill in your knowledge base, import your contacts (CSV with automatic batch labeling), and launch campaigns from the interface.

Does the AI agent reply in the customer's language?

Yes. The AI detects each message's language and replies automatically in that language (UI and AI available in 5 languages), ideal for an international audience. It answers only from verified content thanks to anti-hallucination, and hands off if it's unsure.

Can a human take over the conversation, and can I review before sending?

At any time: take back any conversation in one click from the unified inbox. You can also enable draft approval to review every AI reply before it's sent. You always stay in control.

Can the AI do more than reply — book an appointment or check an order?

Yes. It's an AI that acts, not just answers. With appointment booking (Google Calendar connection), it offers real free slots, books them, and sends the Google Meet link and invite. With custom tools, it calls your own APIs mid-conversation — checking stock, creating an order, querying your CRM.

Is my data secure, is there a free plan, and can I connect other channels?

Your data and conversations stay confidential, hosted in the European Union (France) and GDPR-compliant. You start on a free plan, no credit card, then scale with your volume. WhatsApp is centralized with Instagram, Messenger, email, web chat, SMS, and Telegram in one interface, with the source's logo shown on each conversation.

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