Plug your Shopify store and your channels (web chat, WhatsApp, Instagram, email) into Madyis Hub. An AI agent answers shoppers, checks their order status and stays available 24/7, in their language. You take over in one click, whenever you want.
Your shoppers want one thing: to know where their order stands, right now. With Madyis Hub, your e-commerce customer service runs on an AI agent linked to Shopify. It reads an order's status and tracking number, shows the customer's purchase history inside the conversation and replies instantly, on your website chat, WhatsApp, Instagram or by email. And thanks to custom AI tools, the agent doesn't just reply: it acts, querying your stock or your own APIs mid-conversation. Everything sits in a single inbox, multilingual, hosted in the EU.
The "where's my order?" question never stops, forcing you to open Shopify by hand for every single shopper, ten times a day.
Messages pour in from everywhere — website chat, WhatsApp, Instagram, email — and some go unanswered for hours, sometimes all night.
You endlessly repeat the same explanations about shipping times, returns, stock-outs and product details, instead of growing your store.
Order-tracking requests, by far the most frequent, are handled automatically. You get hours back to prepare orders, source products and grow the store.
Your shoppers get an answer in the evening, on weekends, during sales and Black Friday — in their language — without growing your team or paying overtime.
Fast, reliable answers on orders, returns and shipping reassure the shopper, lift their last pre-purchase doubts and cut down on abandoned carts and after-sales disputes.
This solution is for e-commerce merchants selling on Shopify and drowning in after-sales questions. Fashion and accessory stores, cosmetics, home decor, food and fine groceries, tech, pet supplies, dropshipping or subscriptions: anyone getting an endless stream of "where's my package?" benefits. It's ideal for small businesses, SMEs and solo founders with no dedicated customer service who want responsive support on website chat, WhatsApp, Instagram and email — without hiring. And because Madyis Hub is multilingual (5 languages) and hosted in the EU (GDPR), it fits local stores and international shippers alike.
No. Connecting your Shopify store and your channels (web chat, WhatsApp, Instagram, email) takes just a few clicks, with no code and no technical skills. A step-by-step guide walks you through it.
The agent is linked to your Shopify: when a shopper asks about their order, the AI pulls the real-time status and tracking number and replies instantly, with the purchase history shown in the conversation. It never guesses — if the info isn't available, it hands off to a human.
Yes. The agent detects the language of each message and replies in that language. Ideal if you ship internationally: a shopper writing in English, Spanish, Italian or German gets an answer in their own language, with no setup on your side.
It's an AI that acts, not just answers. You define actions the agent calls during the conversation through your own APIs: check live stock, create or edit an order, query your ERP or CRM. The shopper gets an accurate answer, live, without you stepping in.
You take over any conversation in one click, anytime, and can turn on supervision to approve drafts before they're sent. As for setup: once Shopify is connected and your knowledge base is filled (products, returns, shipping), the agent is up and running in minutes. The more complete the base, the better the answers.
Besides Shopify, the agent handles your website chat, WhatsApp, Instagram, Messenger, email, SMS and Telegram in a single inbox — 9 channels in all. You can also re-engage shoppers with WhatsApp campaigns, automate rules, measure satisfaction (CSAT) and publish to your social networks. Your data is hosted in the EU (GDPR) and the AI answers only from the content you provide.
