Handle several conversations at once (bulk actions)

📍 Where to find it: Inbox → tick several conversations in the list → bulk actions bar

Bulk actions let you change several conversations at once: assign them, resolve them, snooze them, add a label or hand them to a team.

How it works

When you hover over conversations, a checkbox appears. As soon as you select several, an actions bar shows at the bottom of the screen. You then choose an action that applies to all the ticked conversations in a single operation.

Step by step

1. Open "Inbox".
2. Hover over a conversation and tick the checkbox that appears; tick several.
3. In the bar that shows at the bottom, choose the action: assign an agent, assign a team, add a label, resolve, reopen or snooze.
4. The action applies instantly to all the selected conversations.

Good to know

• Handy for tidying up at the end of the day (resolve in bulk).
• Use "Select all" to act on an entire filtered view.