Bulk actions: handle several conversations at once

Michael

Michael

Last updated on Jun 5, 2026

Handle several conversations at once.

How to

  1. In the conversation list, tick the relevant conversations (checkboxes appear on hover).
  2. A bulk-actions bar shows at the top.
  3. Choose the action: assign an agent, assign a team, add/remove labels, or change status (resolve, reopen, snooze).

Good to know: great for clearing a queue after a campaign, or mass-reassigning when an agent is away.