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Michael

Michael

Last updated on May 29, 2026

What it does

The Slack integration keeps your team in sync. You get a notification in Slack for every new conversation, and you can reply straight from Slack: your reply is sent to the customer as if you had written it in Madyis Hub.

Handy if your team already lives in Slack every day.

Connect Slack

  1. Sign in to your Madyis Hub dashboard.
  2. Open Settings → Integrations.
  3. Click Slack.
  4. Click Connect (you are redirected to Slack).
  5. Choose your Slack workspace and authorize access.
  6. Select the Slack channel where conversations should arrive.

How it works day to day

  • Each new conversation appears in the chosen Slack channel.
  • Reply in the message thread: your reply goes to the customer.
  • The history stays visible in Madyis Hub as usual.

Good to know

Slack acts as a relay: the customer never sees Slack, they simply receive your reply on their usual channel (email, widget, etc.).