Connect SMS

What it's for

SMS remains a direct channel that almost everyone reads. By connecting an SMS provider to Madyis Hub, you receive your customers' texts in your inbox and reply just like any other message.

Two possible providers

When you create the inbox, you choose your provider: Twilio or Bandwidth. You need an account with one of them.

Option 1 — Twilio

1. Go to Settings → Inboxes → Add inbox → SMS.
2. Choose the Twilio provider.
3. Give the inbox a name.
4. Enter your Twilio phone number (international format, e.g. +1…).
5. Enter your Account SID and your Auth Token, found in your Twilio dashboard.
6. Confirm.

Option 2 — Bandwidth

1. In the same step, choose the Bandwidth provider.
2. Enter the inbox name, your number, and the Bandwidth credentials: Account ID, Application ID, API Key and API Secret.
3. Confirm, then add the agents.

Tip: your Twilio or Bandwidth credentials are in your provider's dashboard. Keep them confidential.