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Connect an SMS channel

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Michael

Michael

Last updated on Jun 26, 2026

📍 Where to find it: Inboxes → Add a channel → SMS

Send and receive text messages in Madyis Hub through a telephony provider (Twilio or Bandwidth).

How it works

You choose the provider, enter your credentials (Account SID / Auth Token for Twilio) and the number. Madyis Hub creates the inbox and provides a callback URL to paste at your provider so you can receive incoming texts. Text messages become conversations and your replies go back out by SMS.

Step by step

  1. Inboxes → "Add an inbox" → "SMS" card.
  2. Choose the provider (Twilio or Bandwidth).
  3. Enter the name, your number and your credentials, then "Create".
  4. Copy the callback URL shown and paste it into your number's configuration at the provider.
  5. Send a test text to check that it comes through.

Good to know

  • You can set a sender identifier (alphanumeric Sender ID) in the Configuration tab, send-only, depending on your country's rules.
  • Some countries (e.g. ES/FR) require pre-registration of the number/sender; check with the provider.