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Bring your own AI agent

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Michael

Michael

Last updated on May 29, 2026

What it does

Already have an AI agent you built elsewhere? You can connect it to Madyis Hub so it answers your customers instead of the built-in Madyis AI. The choice is made inbox by inbox: one inbox can use your external agent, another the Madyis AI.

Compatible agents and services:

  • Claude (Anthropic)
  • OpenAI
  • n8n
  • Hermes
  • any OpenAI-compatible endpoint

What you need

  • your agent's format: OpenAI, Anthropic, or simple Webhook;
  • the endpoint URL to send messages to;
  • the access key (API key or token).

Connect your external agent

  1. Open the AI Agents section and select the agent to configure.
  2. Go to Settings.
  3. Open AI Engine.
  4. Choose My own external agent.
  5. Set the format (OpenAI / Anthropic / simple Webhook).
  6. Enter the endpoint URL then the key.
  7. Click Test connection to check everything works.
  8. Save.

Good to know

  • If the connection test isn't green, check the URL, the key and the chosen format.
  • You can switch back to the built-in Madyis AI at any time by changing the AI Engine again.