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Custom attributes: add your own fields

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Michael

Michael

Last updated on Jun 5, 2026

Custom attributes let you add your own fields to conversations or contacts. Go to Settings → Custom Attributes → Add attribute.

Create an attribute

  1. Name and description.
  2. Model: Conversation or Contact.
  3. Type: Text, Number, Link, Date, List (predefined values) or Checkbox.

The attribute then appears on the relevant record, and automatically becomes usable as an automation condition and as a filter.

Good to know: examples — a Contact attribute "Customer number", a Conversation attribute "Request type" (list: Support / Sales / Technical).