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The AI action log: understand replies (and non-replies)

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Michael

Michael

Last updated on Jun 5, 2026

The action log shows, conversation by conversation, what your AI agent did — and why. It's the tool to understand a reply… or the lack of one.

Where to find it

Open your AI agent → Log tab.

What it contains

For each generated reply: the model used, the response time, and the knowledge documents used. The log also records sent replies, skipped replies (monthly quota reached, outside the agent's hours…) and any failures.

Debugging "why didn't the AI reply"

  • Quota reached? → the AI skips replying until next month.
  • Agent's schedule? → check its Availability (24/7, after-hours, or business hours).
  • A human already replied? → the AI steps back so it doesn't talk over you.
  • Agent not connected to the inbox? → check the agent's Channels tab.

Good to know: the log also shows whether the AI sent the whole knowledge base (small base) or only the relevant passages (large base) — useful to understand its answers.