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Launch a live-chat campaign on your website

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Michael

Michael

Last updated on Jun 5, 2026

A live-chat campaign shows a proactive message in your website widget, automatically, when a visitor meets your conditions. For example: "Need help choosing?" after 15 seconds on your Pricing page.

Create the campaign

  1. Go to Campaigns → Live chat → New campaign.
  2. Title: an internal name (the visitor doesn't see it).
  3. Message: the text shown to the visitor.
  4. Inbox: choose the relevant Website inbox (only widget inboxes appear).
  5. Sent by: a specific agent of that inbox, or the bot.
  6. URL: the address of the page that triggers the campaign (must start with http/https).
  7. Time on page: the number of seconds before it shows (10 by default).
  8. Options: Enabled, and Trigger only during business hours.
  9. Save.

Good to know

  • The campaign re-triggers for every visitor who meets the conditions (an "ongoing" campaign).
  • You can edit or delete it at any time.
  • Pair it with an AI agent connected to the inbox: the engaged visitor can get an instant answer.