Suggested knowledge: let the AI learn from your conversations

⏳ Coming soon. This feature is arriving soon in Madyis Hub — here's how it will work. 📍 Where to find it: AI Knowledge

Madyis Hub automatically extracts reusable question/answer pairs from your resolved conversations and proposes them to you: you decide what goes into the agent's knowledge base.

How it works

When conversations are resolved, the AI draws candidate question/answer cards from them. Nothing enters the knowledge base without your approval: the suggestions pile up in the "AI Knowledge" tab where you can approve (the card is added to the agent) or reject. You can also trigger learning directly from a conversation.

Step by step

In the left-hand menu, click "AI Knowledge".
Browse the pending suggestions.
Check and, if needed, correct the question and the answer.
Click "Approve & add" to include it, or "Reject".

Good to know

This feature requires the AI learning option active on your plan.
Always review a suggestion before approving it: it will become real knowledge.
It's a great way to enrich the agent without writing from scratch.