Canned responses and macros

Do you often type the same reply? Do you always perform the same steps to close a conversation? Madyis Hub offers two tools to save you time: canned responses and macros.

Canned responses

What it is for: these are ready-made messages you save once and reuse as often as you like — for example "Hello, thanks for reaching out…" or your opening hours.

Create a canned response

1. Go to Settings → Canned responses.
2. Click Add canned response.
3. Choose a short shortcut (e.g. "thanks") and write the message content.
4. Save.

Use it in a conversation

1. Place your cursor in the reply editor at the bottom of the thread.
2. Type the / (slash) key.
3. The list of your canned responses appears. Find the one you want (by its shortcut) and select it.
4. The text drops into your message. Edit it if needed, then send.

The "/" works right inside the reply box. It is the fastest way to insert a prepared message.

Macros

What it is for: a macro chains several actions into a single click. Instead of assigning, labeling, and resolving a conversation one step at a time, you run a macro that does it all at once.

Create a macro

1. Go to Settings → Macros.
2. Click Add macro.
3. Give it a clear name (e.g. "Close a refund request").
4. Add the actions to chain, in order: for example add a label, assign to a team, send a canned response, then set the conversation to Resolved.
5. Save.

Run a macro

1. Open a conversation.
2. In the right panel, find the Macros section.
3. Click the macro you want: all its actions run at once.