Canned responses: insert a message with a shortcut

📍 Where to find it: Settings → "Conversation" group → "Canned Responses"

Canned responses are ready-made messages linked to a short code. In a conversation, you type the code to instantly insert the full text and save time on frequent questions.

How it works

Each response has a "short code" (e.g. /hours) and some content. In the reply area, you type "/" followed by the code and the text is inserted automatically. Responses are shared at the account level, so the whole team replies with the same wording.

Step by step

Go to "Settings" → "Conversation" group → "Canned Responses".
Click the add button, enter a short code (for example hours) and the message content, then save.
In a conversation, place your cursor in the reply area and type "/" followed by the start of the code.
Select the suggested response to insert the full text.

Good to know

Choose short codes that are simple and easy to remember.
Ideal for greetings, opening hours, return policies, and recurring information requests.