Launch your help center: create a portal

Michael

Michael

Last updated on Jun 5, 2026

The help center is a public, branded portal where your customers find answers on their own, 24/7. The same articles can also feed your AI agents.

Create a portal

  1. Go to Help Center (sidebar) → Create portal.
  2. Name: your help center's name.
  3. Slug: the identifier in the URL (suggested automatically from the name).
  4. Confirm.

Your portal is created with the default Madyis brand color (cyan), which you can change later.

Good to know

  • You can create several portals (for example one per brand or per product).
  • Once the portal is created, structure it: add a language, categories, then articles.
  • It's reachable at its URL as soon as it's created; you can also put it on your custom domain.