Test your agent in the Playground

📍 Where to find it: AI Agents → (your agent) → Playground

The Playground is a sandbox where you chat with your agent just like a customer would, without sending anything to real customers.

How it works

You type a question and the agent answers using exactly its current configuration and knowledge base. It's the ideal tool to check the tone, the accuracy of answers and the effect of your guardrails before activating it on a channel.

Step by step

1. Open the agent, "Playground" tab.
2. Write a message in the field at the bottom and click "Send".
3. Read the answer and adjust the knowledge base or settings if needed.
4. Repeat until you're satisfied, then activate the agent on your channels.

Good to know

• Ask trick questions to check that the guardrails hold.
• If the Playground returns an error, the server's AI key is probably not configured (administrator side).
• The Playground does not consume any customer-reply quota.