Understanding the interface

What this is for

All of Madyis Hub's navigation lives in the left sidebar. Here is each section and what it does, in one line.

The sidebar sections

• Conversations — all your customer chats, across every channel, in one inbox.
• Reports — your statistics: message volume, response time, team performance.
• Contacts — the list of your customers and their information.
• Campaigns — sending messages to many contacts at once (website chat, SMS, WhatsApp).
• Help center — your public help articles, organized into categories, so customers can find answers on their own.
• AI Agents — creating and tuning your AI assistants and their knowledge base.
• AI Validation — replies prepared by the AI, waiting for your approval before they are sent.
• Publishing — writing and scheduling your posts on social networks.
• Settings — your account configuration: inboxes, agents (team members), integrations, billing and more.

💡 Good to know — You can click a section to expand it and see its submenus. The Settings section stays pinned at the bottom of the sidebar.