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WhatsApp: advanced manual setup (number, token, webhook)

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Michael

Michael

Last updated on Jun 5, 2026

In addition to the 1-click connection (Embedded Signup), you can connect WhatsApp manually — useful if you already manage your number on the Meta side.

Manual connection (WhatsApp Cloud)

  1. Go to Settings → Inboxes → WhatsApp → choose WhatsApp Cloud → manual setup link.
  2. Fill in:
    • Inbox name
    • Phone number (international format, e.g. +33…)
    • Phone number ID (numeric identifier, provided by Meta)
    • WhatsApp Business Account ID (numeric identifier)
    • API access token
  3. Create the inbox.
  4. On the final screen, copy the webhook URL and verify token into your Meta app, and subscribe to the "messages" event.

A multilingual step-by-step guide is built in above the form (with a direct link to Meta for Developers).

What about Twilio?

If your WhatsApp goes through Twilio, choose the Twilio provider and fill in your Twilio credentials.

Good to know: your own WhatsApp number works for real customers right now. Monitor its quality in the inbox's Account Health tab.