Making several agents work as a team (supervisor + specialists)

📍 Where to find it: AI Agents → (your agent) → Settings → Team role

On the same channel, you can combine a "supervisor" agent and several "specialist" agents: the supervisor routes the question to the right specialist, then reviews its reply before sending.

How it works

Each agent has a role: "Specialist" (answers within its field) or "Supervisor" (routes to specialists and reviews). When a supervisor and at least one specialist are active on the same inbox, the supervisor picks the most suitable specialist based on its description, the specialist drafts a reply from its knowledge, then the supervisor improves it (accuracy, tone, clarity) without inventing anything. Both agents' guardrails apply.

Step by step

Create your specialized agents (e.g. Deliveries, Billing) with clear descriptions.
On each specialist, in the "Settings" tab, set "Team role" to "Specialist."
Create an agent and set its role to "Supervisor."
Connect the supervisor AND the specialists to the same inbox ("Channels" tab).
Test it: the supervisor will route and review automatically.

Good to know

Each specialist's description guides the routing: write it carefully.
With a single agent on the channel, behavior stays standard (no orchestration).
The supervisor never fabricates information that's absent from the draft.