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Connect WhatsApp via Twilio

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Michael

Michael

Last updated on Jun 26, 2026

📍 Where to find it: Inboxes → Add a channel → WhatsApp → Twilio

If you already use Twilio for WhatsApp, you can link your Twilio WhatsApp number to Madyis Hub with your Twilio credentials.

How it works

You enter your Twilio Account SID and Auth Token (or an API key), along with the WhatsApp number. Madyis Hub creates the inbox and provides a callback URL. You need to paste this URL into Twilio (Messaging → Senders → WhatsApp senders → your number → Messaging Endpoint Configuration) so that incoming messages flow into Madyis Hub.

Step by step

  1. Inboxes → "Add an inbox" → "WhatsApp" card → "Twilio".
  2. Get your Account SID and Auth Token from the Twilio console.
  3. Enter the name, your number (format +44…) and your credentials, then "Create".
  4. Copy the callback URL shown after creation.
  5. In Twilio → Messaging → Senders → WhatsApp senders → your number → "Messaging Endpoint Configuration", paste the URL into "Webhook URL for incoming messages" (HTTP Post) and save.
  6. Send a test message from a phone: it should appear in your inbox.

Good to know

  • The webhook step (callback URL) is mandatory: without it, incoming messages never arrive.
  • You can use a Messaging Service SID instead of a number if your Twilio setup requires it.