Customize the bubble and the look of the chat widget

📍 Where to find it: Inboxes → (your Website inbox) → Settings → "Inbox settings" tab

You can change the color, shape, icon, size and position of the chat bubble, as well as the welcome title, the tagline, the displayed response time and the widget features (file sending, emojis, etc.).

How it works

In the settings of a Website-type inbox, a "Widget builder" shows a live preview on the right while you edit the options on the left. The color, the shape/icon/size of the bubble and its side (left/right) are applied to the widget's SDK. The feature options (attachments, emojis, end conversation, voice call) enable/disable buttons in the chat window.

Step by step

Inboxes → click the Settings icon of your "Website" inbox.
Stay on the "Inbox settings" tab.
Open the "Widget features" section to edit the welcome title, the tagline, the color, the shape/icon/size of the bubble, its position and the launcher text.
Check the features you want (file picker, emojis, allow ending the conversation, allow voice call).
Set the "Response time" shown to visitors (a few minutes / a few hours / a day).
Click "Update" and check the result on your site.

Good to know

The preview on the right reflects your choices before publishing: no need to retest on the site after every click.
The "Voice call" option only has an effect if the Voice channel is enabled on your account.
Upload an inbox avatar: it serves as the image for the bot and the widget.