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Customize the widget: bubble color, shape, size and icon

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Michael

Michael

Last updated on Jun 5, 2026

Beyond the color, you can finely adapt the chat widget's look to your brand. Go to Settings → Inboxes → (your Website inbox) → Settings (a live preview shows on the right).

The chat bubble

  • Color: the widget's main color.
  • Bubble shape: circle, rounded or square.
  • Bubble size: small, medium or large.
  • Bubble icon: chat, question mark, smiley, headset, envelope or heart.
  • Position: left or right of the screen.
  • Launcher text: a small label next to the bubble (e.g. "Have a question?").

The header and greeting

  • Welcome title and tagline.
  • Greeting message (toggleable): the first automatic message.
  • Reply time shown to visitors ("in a few minutes / hours / a day").
  • Sender name: your friendly name or the company name.

Good to know: if a change "doesn't show" on your site, it's often the site's cache (service worker / PWA) serving the old version — not a bug. Force a reload.