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Connect a LINE channel

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Michael

Michael

Last updated on Jun 26, 2026

📍 Where to find it: Inboxes → Add a channel → LINE

LINE is a messaging app widely used in Asia (Japan, Thailand, Taiwan, etc.). Madyis Hub lets you connect your LINE official account to receive and reply to your customers' messages directly in your inbox, just like any other channel.

How it works

You create a "messaging channel" in the LINE Developers console (Messaging API), then copy three identifiers into Madyis Hub: the channel ID, the channel secret and the access token. Madyis Hub then connects to LINE via webhook: each LINE message arrives as a conversation, and your replies go back out to LINE.

Step by step

  1. Create an account on LINE Developers (developers.line.biz) and a Provider.
  2. In the LINE console, create a "Messaging API" channel and note the Channel ID, the Channel secret, and generate a Channel access token.
  3. In Madyis Hub, open "Inboxes" → "Add a channel" → choose "LINE".
  4. Give your inbox a name, then paste the channel ID, the channel secret and the access token.
  5. Confirm: the LINE inbox is created. Then copy the webhook URL provided into your LINE Developers channel settings and enable webhook usage.
  6. Choose the agents who will handle this channel, then send yourself a test message from LINE to check reception.

Good to know

  • You need a "LINE Official Account" linked to the Messaging API channel; a personal LINE account is not enough.
  • Remember to turn off LINE's default auto-replies to avoid double responses.
  • The access token can expire or be regenerated: if reception stops, recreate the token and update it in Madyis Hub.