Google Reviews (automatic replies)

ℹ️ Coming soon — This integration is ready, but it is waiting for access to the Google API (Google's authorization to reply to your reviews). Until that access is granted, replies cannot be published. We will enable the integration as soon as the authorization is received.

What it does

Your AI agent replies on your behalf to the reviews left on your Google Business Profile. Recommended hybrid mode:

• Positive reviews (4 to 5 stars) → the AI automatically publishes a warm thank-you.
• Tricky reviews (lower rating) → the AI writes a draft that you approve before publishing.

You save time while keeping control over sensitive replies.

Connect your Google profile

1. Sign in to your Madyis Hub dashboard.
2. Open Settings → Integrations.
3. Click Google Reviews.
4. Click Connect and choose your business's Google account.
5. Authorize access to your Business Profile.
6. Select the relevant location.

Choose the reply mode

On the integration screen, choose how the AI replies:

• Hybrid (recommended): positives published automatically, negatives as drafts.
• Draft: every reply goes through your approval.
• Automatic: every reply is published without approval.

Approve a draft

1. Open Settings → Integrations → Google Reviews.
2. Review the list of reviews and pending drafts.
3. For each draft you can edit the text, publish it or dismiss it.