Google Reviews: automatically reply to your customer reviews with AI

📍 Where to find it: Integrations → Google Reviews

This integration connects your Google business listing so the AI can reply to your customer reviews: positive reviews (4-5 stars) can be handled automatically, while negative reviews are written by the AI but held for your approval before publishing.

How it works

You authorize Madyis Hub to access your Google Business Profile. Madyis Hub syncs your reviews, generates a draft reply matching the chosen tone and in the customer's language, then depending on the chosen mode (draft, automatic or hybrid) publishes the reply or sends it for approval. For safety, auto-publishing is only enabled with your explicit consent (a rule imposed by Google).

Step by step

1. Open "Integrations" then click the "Google Reviews" card.
2. Click "Connect" and authorize Madyis Hub from the Google screen.
3. Choose the business listing(s) to monitor.
4. Set the mode: "Draft" (the AI prepares, you publish), "Automatic" or "Hybrid", as well as the minimum rating for auto-reply, the tone and the language.
5. Run a sync, then from the list of reviews, proofread, regenerate if needed, and publish the replies.

Good to know

• The default mode is "Draft": nothing is published without your approval until you explicitly enable auto-publishing.
• Each reply generated by the AI is counted against your AI reply quota.
• Access to the Google Business Profile API must be granted by Google: if the connection fails or the reviews don't come through, the authorization on Google's side may still be in progress.
• To rediscover a listing that was changed on Google, disconnect then reconnect the integration.
• On disconnection, access is revoked and the stored replies are deleted.