Set the opening hours of an inbox

📍 Where to find it: Inboxes → (your inbox) → Settings → "Business hours" tab

Set your availability hours by day: outside these time slots, an away message is shown to customers.

How it works

You enable business hours, choose the time zone, and define the time slots day by day. The widget and channels then show your availability; outside hours, the unavailability message you write is shown to the customer to manage their expectations.

Step by step

1. Inboxes → Inbox settings → "Business hours" tab.
2. Enable business hours.
3. Select your time zone.
4. For each day, set the opening time slots (or mark it as closed).
5. Write the unavailability message shown outside hours, then save.

Good to know

• Double-check the time zone: it's the most common mistake.
• The away message is a good chance to state a realistic response time.