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Call recording

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Michael

Michael

Last updated on Jun 26, 2026

⏳ Coming soon. This feature is coming soon to Madyis Hub — here's how it will work. 📍 Where to find it: Inboxes → (your Voice inbox) → Call settings tab

Madyis Hub can record calls and attach the audio recording to the conversation. This option is currently disabled by default to keep costs under control.

How it works

The recording engine exists: Twilio records the conference, then Madyis Hub downloads the audio file and attaches it to the right call via a background job. Recording is currently turned off by default because Twilio bills recording and storage by the minute. Turning it back on is a simple change on the configuration side.

Step by step

  1. Check your plan: recording is highlighted on the most complete offer.
  2. Contact Madyis Hub support to request that recording be enabled on your account.
  3. Prepare your compliance: inform your callers and plan a retention period.
  4. Once enabled, the recording will appear automatically in the call's conversation.

Good to know

  • Recording incurs extra Twilio costs (recording + storage per minute).
  • Compliance: recording a call generally means informing the other party and respecting a retention period (GDPR).
  • As long as it is not enabled for your account, no call is recorded.