Giving your agent knowledge (knowledge base)

📍 Where to find it: AI Agents → (your agent) → Knowledge

The knowledge base gathers everything the agent needs to know in order to reply: this is where it draws its information from. Without knowledge, it cannot state anything.

How it works

Each piece of knowledge you add is split up and indexed. When your base is a reasonable size, the agent reads all of your knowledge for every reply; if it becomes very large, it automatically selects the excerpts closest to the question (similarity search). The agent only replies based on this knowledge: it never invents prices, lead times or availability.

Step by step

1. Open the agent, "Knowledge" tab.
2. Choose a source: import a website, import documents, or add text.
3. For text: in the "Add knowledge (text)" section, enter a title and the content, then "Add".
4. Wait for the "Done" status: the knowledge is then active.
5. Test it in the "Playground" tab.

Good to know

• The more precise and up to date your information is, the better the replies.
• Freshly added knowledge is taken into account immediately.
• If adding it fails, check with your administrator that the server's AI key is configured.