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The knowledge base: feeding your AI

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Michael

Michael

Last updated on May 29, 2026

What it's for

The knowledge base is everything your AI agent knows about your business: your products, your opening hours, your return policy, your usual answers. The more complete and up to date it is, the more accurate the AI's answers are. You manage it in the Knowledge tab of your agent.

The 4 ways to add knowledge

1. Import a website

Provide your website address. Madyis Hub analyses it automatically and extracts the content. Ideal to quickly pull in your "About", "FAQ" or "Shipping" pages.

  1. The Knowledge tab → the Import a website card.
  2. Paste the page address.
  3. Start the analysis and wait a moment.

2. Import documents

Already have a FAQ PDF, a Word product sheet or a spreadsheet? Import it directly.

  • Accepted formats: PDF, Word, TXT, CSV.
  • Maximum size: 20 MB per file.
  1. The Knowledge tab → the Import documents card.
  2. Choose one or more files.
  3. Confirm: Madyis Hub extracts the text automatically.

3. Add text

For a specific piece of information (opening hours, an instruction, a current promotion), simply type it in by hand.

  1. The Knowledge tab → the Add text card.
  2. Write your information.
  3. Save.

4. Import from Notion

If you keep your documentation in Notion, you can sync it into the knowledge base.

ℹī¸ Coming soon — The Notion import is built but still requires the Notion connection to be finalised on the platform side. To prepare it, first connect Notion in Settings → Integrations.

Rest assured: the AI follows your information

For every answer, the AI reads your entire knowledge base (up to about 60,000 characters). It does not rely on a single snippet: it genuinely builds on what you have written. In practice:

  • It does not make things up: it answers from your information.
  • When you add new knowledge, it is taken into account immediately.
  • If your base becomes very large, the AI automatically selects the passages most relevant to the question asked.

💡 Tip — Information that must always be respected (a tone, a strict rule, your opening hours) is also best placed in the agent's personality or guidelines, since those are sent to the AI on every answer.